PrivacyPolicy

Please read this privacy policy carefully by accessing or using the website, you agree to be bound by the terms described herein and all the terms incorporated by reference. If you do not agree to all of these terms, do not use the website.

1.  Content & Purpose

1.1  This privacy policy (“Privacy Policy”) applies to your use of the domain name www.Sajilomeds.com, an internet based portal, and Sajilomeds, a mobile application, owned and operated by Sajilomeds Private Limited, a company duly incorporated under the provisions of the Companies Act, 2074 (hereinafter, referred to as “Sajilomeds” or “We” or “Our” or “Us” or “Company”).

1.2  The Website is a platform that facilitates the purchase of pharmaceutical products for sale. The Services would be made available to such natural persons who have agreed to become buyers on the Website after obtaining due registration, in accordance with the procedure as determined by Sajilomeds, from time to time (referred to as “You” or “Your” or “Yourself” or “User”, which terms shall also include natural persons who are accessing the Website merely as visitors).

1.3   We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. While we try our best to provide security that is commensurate with the industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is being transmitted to us by you.

1.4  For the purpose of providing the Services and for other purposes identified in this Privacy Policy, Sajilomeds will be required to collect and host certain data and information of the Users. Sajilomeds is committed to protecting the Personal Information of the Users and takes all reasonable precautions for maintaining confidentiality of the User’s Personal Information. This Privacy Policy has been designed and developed to help you understand the following:

i.  The type of Personal Information (including Sensitive Personal Data or Information) that Sajilomeds collects from the Users;

ii.  The purpose of collection, means and modes of usage of such Personal Information by Sajilomeds;

iii.  How and to whom Sajilomeds will disclose such information;

iv. How Sajilomeds will protect the Personal Information including Sensitive Personal Data or Information that is collected from the Users; and

v.   How Users may access and/ or modify their Personal Information.

1. 5  This Privacy Policy shall apply to the use of the Website by all Users. Accordingly, a condition of each User's use of and access to the Website and to the other services provided by Sajilomeds to Users is their acceptance of this Privacy policy. Any User is required to read and understand the provisions set out herein prior to submitting any Sensitive Personal Data or Information to Sajilomeds, failing which they are required to leave the Website immediately.

1.6  This Privacy Policy is published in compliance of the rules, regulations, guidelines and directives by government agencies of Nepal.

2.  What is the personal information?

2.1 “Personal Information” means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available with Sajilomeds, is capable of identifying the person concerned.

2.2 “Sensitive Personal Data or Information” means Personal Information of any individual relating to password; financial information such as bank account or credit card or debit card or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information; any detail relating to the above as provided to or received by Sajilomeds for processing or storage. However, any data/ information relating to an individual that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law shall not qualify as Sensitive Personal Data or Information.

3.  Types of personal information collected by Sajilomeds:

3.1  A User may have limited access to the Website and utilize some of the Services provided by Sajilomeds without creating an account on the Website. Unregistered Users can access some of the information and details available on the Website. In order to have access to all the features and benefits on our Website, a User may be required to first create an account on our Website. As part of the registration process, Sajilomeds may collect the following categories of Personal Information from the Users (hereinafter collectively referred to as “User Information”):

i. Name;

ii.  User ID;

iii. Email address;

iv. Address (including country and ZIP/postal code);

v.  Gender;

vi. Date of birth;

vii. Phone Number;

viii. Password chosen by the User;

ix. Valid financial account information; and

x. Other details as the User may volunteer.

3.2  In order to avail the Services, the Users may be required to upload copies of their prescriptions, on the Website and/ or e-mail the same to Sajilomeds in accordance with the Terms of Use and the prescriptions will be stored/ disclosed by Sajilomeds only in the manner specified in this Privacy Policy and the Terms of Use. The term “User Information” shall also include any such prescriptions uploaded or otherwise provided by Users.

3.3  Internet use: Sajilomeds may also receive and/or hold information about the User’s browsing history including the URL of the site that the User visited prior to visiting the website as well as the Internet Protocol (IP) address of each User's computer (or the proxy server a User used to access the World Wide Web), User's computer operating system and type of web browser the User is using as well as the name of User's ISP. The Website uses temporary cookies to store certain data (that is not Sensitive Personal Data or Information) that is used by Sajilomeds and its service providers for the technical administration of the Website, research and development, and for User administration.

3.4 Sajilomeds may in future include other optional requests for information from the User including through user surveys in order to help Sajilomeds customize the Website to deliver personalized information to the User and for other purposes are mentioned herein.

4.  Purposes for which your information may be used by Sajilomeds:

4.1 Sajilomeds will retain User Information only to the extent it is necessary to provide Services to the Users. The information which Sajilomeds collects from you may be utilized for various business and/or regulatory purposes including for the following purposes:

i. Registration of the User on the Website;

ii.  Processing the User’s orders / requests and provision of Services (including provision of safe Services);

iii. Completing transactions with Users effectively and billing for the products/ Services provided;

iv. Ensuring that the Website content is presented to the Users in an effective manner;

v. Delivery of personalized information and target advertisements to the User;

vi. Improvement of Services, features and functionality of the Website;

vii. Research and development and for User administration (including conducting user surveys);

viii. Non-personally identifiable information, exclusively owned by Sajilomeds may be used in an aggregated or non-personally identifiable form for internal research, statistical analysis and business intelligence purposes including those for the purposes of determining the number of visitors and transactional details, and Sajilomeds may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates;

ix. Dealing with requests, enquiries, complaints or disputes and other customer care related activities including those arising out of the Users’ request of the Services and all other general administrative and business purposes;

x. Communicate any changes in our Services or this Privacy Policy or the Terms of Use to the Users;

xi. Verification of identity of Users and perform checks to prevent frauds; and

xii. Investigating, enforcing, resolving disputes and applying our Terms of Use and Privacy Policy, either ourselves or through third party service providers.

5.  Disclosure and transfer of your personal information:

5. 1  Sajilomeds may need to disclose/ transfer User’s Personal Information to the third parties or government agencies for the purposes mentioned in this Privacy Policy and the Terms of Use.

5.2  Sajilomeds makes all User Information accessible to its employees and data processors only on a need-to-know basis. All Sajilomeds employees and data processors, who have access to, and are associated with the processing of User Information, are obliged to respect its confidentiality.

5.3  Non-personally identifiable information may be disclosed to third party ad servers, ad agencies, technology vendors and research firms to serve advertisements to the Users. Sajilomeds may also share its aggregate findings (not specific information) based on information relating to the User’s internet use to prospective investors, strategic partners, sponsors and others in order to help growth of Sajilomeds's business.

5. 4  Sajilomeds may also disclose or transfer the User Information, to another third party as part of reorganization or a sale of the assets or business of a Sajilomeds corporation division or company. Any third party to which Sajilomeds transfers or sells its assets will have the right to continue to use the Personal Information and/ or other information that a User provides to us.

6.  Retention of the information:

6. 1All the information collected/ stored under this Privacy Policy and Terms of Use is maintained by Sajilomeds in electronic form on its equipment, and on the equipment of its employees. User Information may also be converted to physical form from time to time. Regardless of the manner of storage, Sajilomeds will keep all User Information confidential and will use/ disclose it only the manner specified under the Privacy Policy and Terms of Use.

6.2  The Website is also designed for assisting the Users to access information relating to pharmaceutical products. Sajilomeds may, therefore, retain and submit all such records to the relevant Users.

6.3  Sajilomeds will also ensure that User Information is not kept for a period longer than is required for the purposes for which it is collected or as required under any applicable law.

7.  Security practices and procedures:

7.1  Sajilomeds adopts reasonable security practices and procedures to include technical, operational, managerial and physical security control measures in order to protect the Personal Information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction.

7.2  Sajilomeds takes adequate steps to ensure that third parties to whom the Users’ Sensitive Personal Data or Information may be transferred adopt reasonable level of security practices and procedures to ensure security of Personal Information.

7.3  You hereby acknowledge that Sajilomeds is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

8.  User's rights in relation to their personal information collected by Sajilomeds:

8.1  All the information provided to Sajilomeds by a User, including Sensitive Personal Data or Information, is voluntary. User has the right to withdraw his/ her/ its consent at any time, in accordance with the terms of this Privacy Policy and the Terms of Use, but please note that withdrawal of consent will not be retroactive.

8.2  Users can access, modify, correct and delete the Personal Information provided by them which has been voluntarily given by the User and collected by Sajilomeds in accordance with this Privacy Policy and Terms of Use. However, if the User updates his/ her information, Sajilomeds may keep a copy of the information which User originally provided to Sajilomeds in its archives for User documented herein. In case the User seeks to update or correct, his/ her Personal Information, the User may contact Sajilomeds as required.

9.  Changes in the privacy policy:

9.1  Sajilomeds may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way Sajilomeds treat User's Personal Information, Sajilomeds will display a notice on the Website or send Users an email.

Contact Us

You may contact us with any questions relating to this Privacy Policy by submitting your request at [email protected]


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